Media and Data - Troubleshooting calendar and room datasources

In case there are any issues with displaying data on your datasource/tablet and the tablet LEDS are not responding there are a few things you can try to see if there is any issue with your datasource. To do this you need to have access to the databases which TEOS is using, in case you have access please open the following table:

Database: CustomerDB
Table: dbo.datasources

Opening this table will give you an overview of all datasources which are currently added into TEOS, find the one you are using and copy the URL from the value: url. This should look like this for Office365:
http://office365.<teosdomainname>/meetings.aspx?ced=uniqueidforurl&type=<roomorcalendar>&r=

For TEOS Calendar it looks like this:
http://dataservice.<teosdomainname>/tdmcalendar/element/meetings.aspx?cid=<uniqueid&meetingroom_presentation_id=

You can open this URL in your browser to see if it returns the data which is in the calendar, good to know is that this is the URL which your device is using to retrieve the data. In case this is empty or returns an error message something is wrong with the configuration of the datasource.

Good to know is that you can also create a test appointment for the calendar by changing the URL, this to verify if the username/password combination has the correct permissions. To do this you need to change the URL, meetings.aspx from the first URL should be changed to /element/createmeeting.aspx or /element/stopmeeting.aspx to stop the current meeting.

Office365 example:
http://office365.<teosdomainname>/element/createmeeting.aspx?ced=<variable>=&type=<calendar>or<room>&c=<calendarname>

TEOS Calendar example:
http://dataservice.<teosdomainname>/tdmcalendar/element/createmeeting.aspx?cid=<uniqueid&meetingroom_presentation_id=

You can use the following link to download this manual as a PDF-file.

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